Application Lead
Accenture
5 - 7 years
Mumbai
Posted: 11/10/2025
Job Description
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Oracle Engagement Cloud - Service
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain their agreement, conducting discovery assessments, and providing insightful recommendations to address identified weaknesses and opportunities within the architecture. You will collaborate with diverse teams to ensure a comprehensive understanding of the architecture landscape and facilitate effective decision-making processes. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and discussions to gather requirements and insights from stakeholders. - Develop and maintain documentation related to architecture assessments and recommendations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Engagement Cloud - Service. - Strong understanding of architecture frameworks and methodologies. - Experience with Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs - Ability to analyze complex systems and identify areas for improvement. - Familiarity with data management and governance practices. Additional Information: - The candidate should have minimum 5 years of experience in Oracle Engagement Cloud - Service. - This position is based at our Mumbai office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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