Application Lead
Accenture
5 - 10 years
Mumbai
Posted: 07/06/2025
Job Description
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Downstream Retail Technology
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary: We are seeking an experienced and proactive PDI Application Support Manager to lead and manage the support operations for the PDI suite of enterprise applications and other COTS/SaaS and Custom Applications. This includes overseeing issue resolution, change management, system performance, and team development across key modules such as Retail, Fuel Pricing, ERP, Logistics, or Workforce solutions. The role requires cross-functional coordination with business, IT, and third-party vendors to ensure system reliability and user satisfaction. Key Responsibilities: Lead a team of application support analysts and specialists supporting PDI software solutions (Retail, ERP, Workforce, Logistics, Fuel Pricing, etc.). Act as the escalation point for critical incidents, major issues, and service disruptions. Monitor and manage support SLAs, incident queues, and change requests. Drive root cause analysis and implement long-term solutions for recurring issues. Collaborate with business units, IT infrastructure, and vendors to align support services with business needs. Plan and coordinate PDI upgrades, patches, and configuration changes, ensuring minimal disruption. Own documentation, SOPs, knowledge bases, and team training to ensure continuous improvement. Ensure compliance with internal controls, data security, and audit requirements. Provide regular reporting on system performance, ticket trends, and improvement plans to senior leadership. Participate in budgeting, resource planning, and vendor contract evaluations related to PDI support. Required Qualifications: 8+ years of experience in enterprise application support, including 3+ years in a leadership/managerial role. Strong hands-on knowledge of PDI enterprise applications (e.g., PDI Enterprise, PDI Logistics Cloud, Fuel Pricing, Workforce, POS interfaces, etc.). Experience supporting retail convenience, fuel, or energy sector applications. Proven ability to manage application support operations including ticketing, incident resolution, and user training. Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) and ITIL frameworks. Strong analytical and problem-solving skills with attention to detail. Excellent leadership, communication, and vendor/stakeholder management skills. Preferred Qualifications: Familiarity with integration platforms and middleware (e.g., EDI, APIs, FTP, XML). Knowledge of SQL, reporting tools, and ERP back-end systems. Experience with cloud-based PDI solutions or hybrid deployments. Background in retail fuel, logistics, or convenience store operations. Additional Information: - This position is based at our Mumbai office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).