Application Lead
Accenture
3 - 5 years
Hyderabad
Posted: 11/05/2025
Job Description
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Lead the design, development, and implementation of applications. - Collaborate with cross-functional teams to gather and understand requirements. - Provide technical guidance and mentorship to junior team members. - Ensure adherence to coding standards and best practices. - Conduct code reviews and performance optimization. Incident Management: • Work on incident queues, ensuring SLA adherence and timely resolution. • Troubleshoot and debug issues spanning multiple ITSM modules (Incident, Change, Knowledge, Service Catalog, etc.). • Investigate root causes and provide permanent fixes. Service Catalog & Request Fulfilment (RITMs): Work on Service Catalog Tasks (SCTSKs) and configure Catalog Items, Order Guides, and Record Producers. • Develop and maintain Catalog Client Scripts, UI Policies, Workflows, and Flow Designer flows. • Build forms and UI components based on documented requirements. Story Development & Enhancements: • Work on complex requirements classified as Stories in Agile sprints. • Develop and enhance Business Rules, Script Includes, UI Actions, and other backend scripting elements. • Implement ACLs, system properties, and configurations to support platform security and customization. • Collaborate with stakeholders to understand and deliver ITSM platform enhancements. Platform Knowledge & Debugging: • Possess expertise in ITSM modules (Incident, Change, Knowledge, Service Catalog, etc.). • Have a basic understanding of CMDB to support incident troubleshooting and change impact analysis. • Debug and resolve issues across the platform, ensuring optimal performance and user experience. • 5yrs Experience as a ServiceNow Senior Developer • Experience building custom API • Experience with Integration HUB • Experience developing and troubleshooting with ITSM modules • Building Catalog Items Scripting • Documentation creation • ATF Building • Able to work independently and • Able to devise, communicate and implement their on solution based on business needs Able to document requirements and create stories Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Strong understanding of IT service management processes. - Experience in customizing and configuring ServiceNow applications. - Knowledge of JavaScript, HTML, CSS for ServiceNow development. - Hands-on experience in integrating ServiceNow with other systems. 1. Contribute to coordination and planning of Application / Infrastructure related activities / outages 2. ITIL knowledge and experience in Incident management - Actively monitor service now queues and ensure no ticket/incident is left unattended Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Bengaluru office. - A 15 years full-time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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