Application Lead
Accenture
6 - 7 years
Chennai
Posted: 04/10/2025
Job Description
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an ServiceNow SME & Architect, you will lead the effort to design, build, and configure and implement, acting as the primary point of contact. Your typical day will involve collaborating with client & various stake holders to understand the enhancement / additional configurations in ServiceNow majorly in ITSM Module. You will also engage in problem solving, issue fix, managing the requirement backlog & its prioritization by a greater engagement conversation with client lead while ensuring adherence to best practices. You are expected to suggest the best-in-class changes based on your learnings and experiences, propose any architectural changes if required. You are expected to build multiple business and operations relevant performance analytics dashboards. Roles & Responsibilities: • Expected to be an ServiceNow SME majorly in ITSM Module • Collaborate and manage the team to perform • Understand the ITSM configuration changes, new enhancements, additional features – Apply experience & knowledge and meet the timelines as agreed • Responsible for team decisions • Expected to provide solutions to Open issues • Facilitate training and knowledge sharing sessions to enhance team capabilities. • Monitor project progress and implement necessary adjustments to meet deadlines • This Role expects a 2nd shift coverage of support until 11.30 PM IST Professional & Technical Skills: • Must Have Skills: Overall 12+ years of relevant ServiceNow implementation experience and 6-7 years of hands-on experience in ITSM Module configurations & implementation • Strong understanding of serviceNow Architecture and modules • Experience with integration of ServiceNow with other platforms and tools. • Ability to troubleshoot and resolve application issues effectively. • Familiarity with IT service management processes and best industry practices. Additional Information: • The candidate should have minimum 12 years of experience in ServiceNow. • 15 years full time education is required • Good to have ServiceNow certification15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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