Application Lead
Accenture
12 - 14 years
Bengaluru
Posted: 07/06/2025
Job Description
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Salesforce Service Cloud
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the technical aspects of projects to ensure successful delivery. You will also engage in problem-solving activities, providing innovative solutions to enhance application performance and user experience, while mentoring junior team members to foster their growth and development within the organization. Roles & Responsibilities: - Understanding of Salesforce products - Knowledge and Service Cloud, Experience Cloud - in the context of People & Culture (P&C) - Ability to take requirement and translate to solution - Expertise in APEX, LWC, Admin configuration, flow creation, understanding of flows - Experience in Integration with Virtual Assistance(Azure), L-APP(built on Service cloud) - Manage service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management) within Reward and Wellbeing Solutions team - Maintain health and operational integrity of solutions - Build positive relationships with vendors, Technology, PC&C, and O&A colleagues - Oversee a portfolio of global specific solutions for Knowledge Management D2 - Ensure compliance with regulatory data privacy and digital security requirements - Manage a prioritised backlog of changes, focusing on maintenance and fixes - Research and resolve process and technical problems, recommend solutions - Collaborate with stakeholders, especially the O&A teams, and Technology - Plan, cost, and implement continuous improvements to solutions - Develop and implement plans for design, requirements gathering, configuration, testing, and deployment of changes - Plan and execute substantial aspects of change projects, act as product owner - Facilitate design sessions, lead configuration, coordinate testing, and execute cutover - Evaluate, communicate, and coordinate functional and technical impacts of decisions Maintain all operational and technical documentation - Support bp as a thought-leader in relevant technology through external networking and tech landscape analysis Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud. - Experience with Salesforce platform customization and configuration. - Strong understanding of application design principles and best practices. - Ability to lead cross-functional teams and manage stakeholder expectations. - Experience in troubleshooting and resolving application-related issues. Additional Information: - The candidate should have minimum 12 years of experience in Salesforce Service Cloud. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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