Application Developer
Accenture
2 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities: - Design, configure, implement and support DHL's CCaaS Platform and Services. - It includes Cloud CCaaS, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC and VoIP/SIP Endpoints.responsible for selecting, implementing, and managing a wide array of tools and technologies that comprise the DevOps toolchain. - Mastery of popular DevOps tools such as Jenkins, Git, Docker, Kubernetes, Terraform, and Prometheus. Professional & Technical Skills: - Excellent communication (written and oral) and interpersonal skills. - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Experience with cloud-based contact center solutions. - Strong understanding of contact center technologies and best practices. - Knowledge of telephony systems and protocols. - Experience in integrating contact center solutions with CRM systems. - Good To Have Skills: Experience with IVR systems. - Familiarity with speech analytics and sentiment analysis tools. - Knowledge of workforce management and optimization. - Experience with contact center reporting and analytics. - Solid grasp of software development methodologies and best practices. Additional Information: - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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