Application Designer/Developer - Salesforce.com

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Application Designer/Developer - Salesforce.com
Experience – 8-11 Years

Responsibilities:
•    Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes
•    Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy 
•    Work closely with internal business partners as a functional consultant.  Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions
 
Qualifications:

•    University degree in Computer Science or equivalent
•    8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com.
•    Foundational understanding of AWS service – AWS Connect, Lambda , S3.
•    Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud.
•    Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services 
•    Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns
•    Design and development experience using Agile project methodology 
•    Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc)
•    Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.)
•    Certified Salesforce.com Developer or other certifications an asset

Preferred skills:

•    Prior experience of working in Contact Center Space.
•    Passion, Creativity and Collaboration
•    Self driven and motivated to get results
•    Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications
•    Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives
•    Strong communication skills  (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs
•    Adept at working collaboratively as part of a cross functional team to deliver solutions
•    Adept at working effectively on multi-site teams including offshore teams in India
•    Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification
•    Good leadership, planning and consulting skills (business and technical)
•    A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients.