Application Automation Engineer
Accenture
15 - 17 years
Bengaluru
Posted: 14/06/2025
Job Description
Project Role Description : Deliver predictive and intelligent delivery approaches based on automation and analytics. Drive the automation of delivery analytics to gather insights from data.
Must have skills : Automation in Application Maintenance
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary of the role: Drive automation on ServiceNow, specifically on Gen AI using ServiceNow GenAI capabilities by collaborating with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes to propose value driven automation solutions for IT service management and IT operations management. Roles & Responsibilities: • Understanding of ServiceNow and ecosystem technology landscape • Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. • Ability to design Business case/Value case for automation solutions/assets in focus • Understanding of customer journey, touchpoints & channel strategy • Leverage GenAI capabilities of NowAssist and implement end to end process reinvention for incident investigation, resolution & recovery • ITSM Co-Pilot, AI Chatbot, Assistant AI Agents, Anonymous AI Agents and other AI tools to drive comprehensive automation solution • A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems using automation is preferred. • Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. • Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. • Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. • Ability to articulate the business value of recommended automation solution • Familiarity with project management methodologies (e.g., Agile, Waterfall). • Familiarity with estimation methodologies (e.g., bottom up, top down). Professional & Technical Skills: • Relevant experience in the required experience above. • Strong analytical, problem-solving, and communication skills. • Ability to work in a fast-paced, dynamic environment. Additional Information: - The candidate should have minimum 15 years of experience in Automation in Application Maintenance. - This position is based at our Bengaluru office. - A 15 years full time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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