Job Description

•         To prepare and submit Fund and Investor Reports accurately as per SLA.

•         To meet TAT and deliver error free services.

•         To work on partnership accounting Applications.

•         To strive to create a healthy and professional work environment in the team.

•         Display interpersonal skills in handling the day-to-day operations on the floor.

•         Suggest and work on process improvements Idea.

•         Very good understanding of Financial Accounting.

•         General understanding of Capital Markets.

•         General understanding of Banking.

•         General understanding of Private Equity / Real Estate / Hedge Fund.

•         Hands on experience of Private Equity / Real Estate / Hedge Funds systems.

•         Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.

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Essential Details:-

·       To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting - Bookkeeping, Journal Posting, Preparation of Financial Statements. 

·       Management Fee Carried Interest and Expense Calculation & Posting.   

·       Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working,

·       LP Memo Preparation.

·       Fund Transfer Wire preparation,

·       Repayment of LCs Reconciliation - Cash Reconciliation,

·       Cash Tracking, Posting Entries,

·       Cash reporting

·       Tracking of Capital transactions.

·       Valuation - Valuation of Portfolio Investment

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver