Analyst - Trade Operations

Role Purpose

To perform accurate and timely checking of international trade finance documents in accordance with Letter of Credit (LC) terms, UCP guidelines, and internal risk policies. The role ensures high-quality outcomes, strong risk control, and effective collaboration with internal and external stakeholders.

Key Responsibilities

Document Checking & Processing

• Perform end-to-end checking of trade finance documents against LC terms, UCP / eUCP rules, and internal operating procedures.
• Ensure all work is processed to a high degree of accuracy and within Service Level Agreement (SLA) timeframes, for both production of own work and authorisation of work produced by others.
• Identify discrepancies accurately and apply standard discrepancy wording.

Risk & Issue Management

• All issues are promptly escalated and the Analyst is proactively involved in the resolution and recording of issues in line with Risk policy.
• Maintain strong awareness of risk controls and compliance requirements at all times.

Quality & Compliance

• Conforms with all internal operating policies and procedures.
• Maintain audit-ready documentation and comply with regulatory and governance standards.

Stakeholder & Relationship Management

• Internal and external relationships are professional and best practice, evidenced by stakeholder feedback.
• Engage effectively with onshore teams, SMEs, and key stakeholders.

People & Capability

• Proven mentoring skills with the ability to support and guide junior team members.
• Actively participate in refresher trainings and continuous improvement initiatives.

Key Performance Indicators (KPIs)

• All work is processed to a high degree of accuracy and within timeframes set out in Service Level Agreements.
• Timely escalation, resolution, and recording of issues in line with Risk policy.
• Adherence to internal operating policies and procedures.
• Professional internal and external relationships evidenced through feedback.

Experience & Skills

• 36 years International Trade Finance transaction processing experience with a broad understanding of company activities.
• High attention to detail and accuracy with the ability to work collaboratively as part of a team.
• Strong verbal and written communication and interpersonal skills.
• Proactive passion for continuous self-development and learning.
• Proven mentoring skills.

Qualifications

• CDCS (Certified Documentary Credit Specialist) Preferred.
• Relevant qualifications in Banking, Finance, or Commerce will be an advantage.