Analyst Technology (Linux)

What we do:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What will you do:

The Analyst - Technology , is a highly skilled technical professional responsible for supporting and managing Linux technologies, Storage systems, backup technology, AWS and visualization platforms. With 812 years of hands-on experience, this role involves troubleshooting and optimizing enterprise systems, ensuring high availability, and delivering efficient IT service solutions. The Analyst - Technology will be the go-to expert for resolving complex technical issues, administering cloud (AWS ) and visualized infrastructure services (VMware/Nutanix), He will oversee day-to-day system operations, provide escalated support, and ensure the performance and security of Linux-based systems, cloud resources, and virtualized environments. he will collaborate with cross-functional teams, and contribute to the optimization of IT services while maintaining a focus on scalability, performance, and security.

Responsibilities:

Linux Technologies Support:

- Provide advanced support and troubleshooting for Linux Server environments (SUSE Linux Enterprise Server (SLES), Redhat, Amazon Linux etc.).

Backup Technologies Support:

- Administer and troubleshoot issues related to file backup systems, system performance, system networking, and system security.

AWS Support & Management:

- Provide support for AWS cloud infrastructure, including resource provisioning, network configuration, and security management.

- Administer and troubleshoot AWS instances, storage, Backups, and other cloud services.

- Assist with cloud migration and integration strategies, ensuring optimal cloud performance and cost-efficiency.

Virtualization Support:

- Support virtualization technologies such as VMware vSphere/Nutanix.

- Manage virtual machines, hosts, and clusters, ensuring high availability, performance, and efficient resource allocation.

- Implement and troubleshoot VM snapshots, templates, and resource pools.

Incident & Problem Management:

- Handle escalated support tickets, providing resolution to complex issues in a timely manner.

- Collaborate with cross-functional teams to resolve system issues, focusing on root cause analysis and preventive measures.

- Monitor system health and proactively address potential system failures or performance degradation.

System Performance & Optimization:

- Monitor the performance and health of Windows, Azure, O365, and virtualized systems.

- Optimize system configurations to improve performance, scalability, and availability.

- Perform system tuning, backup verification, and disaster recovery testing.

Documentation & Reporting:

- Maintain comprehensive documentation of system configurations, troubleshooting steps, and known issues.

- Generate regular reports on system performance, service requests, and support tickets.

- Document processes for knowledge sharing and team reference.

Security & Compliance:

- Ensure systems comply with security best practices, applying security patches and updates.

- Configure and manage firewalls, antivirus, and other security measures to protect systems.

- Assist with security audits and ensure compliance with internal security policies and industry standards.

Team Collaboration & Knowledge Sharing:

- Collaborate with other engineers, network teams, and IT staff to provide integrated IT solutions.

- Mentor and train junior support engineers, sharing knowledge and best practices.

- Participate in internal knowledge-sharing sessions and provide expertise on complex system issues.

Technical Competencies:

- Strong proficiency in Linux Server environments.

- Experience with AWS cloud services.

- In-depth knowledge of storage and backup technology.

- Expertise in VMware/Nutanix, including troubleshooting and performance tuning.

- Knowledge of shell scripting for automation of routine administrative tasks.

Qualification, Experience & Certification:

- Bachelors degree or Diploma in Computer Science, Information Technology, or a related field.

- 5-10 years of hands-on experience supporting and managing Linux system technologies.

- Solid experience in AWS cloud service management.

- Strong background in virtualization technologies, such as VMware/Nutanix.

- Hands-on experience with storage, backup solutions and disaster recovery strategies for systems and cloud environments.

- SLES/Redhat Certified (preferred)

- VMware Certified Professional (VCP) certification (preferred)

-AWS Certified (Preferred)