Analyst - Service Desk
nab
3 - 6 years
Gurugram
Posted: 12/07/2025
Job Description
Job Title:
Analyst - Service DeskWork Type:
PermanentLocation:
DLF Downtown - GurgaonIt’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
YOUR NEW ROLE
- Disable user access for all applications, reset and/or unlock users’ access.
- Ability to operate at all levels within the organization and cross functionally within multiple client organizations.
- Understand business requirements for customer base and be able to translate them into technical requirements.
- Providing 24x7 operational support to users including general administration and management (Flexible for Shifts)
- Specific areas of responsibilities include Self driven towards evaluating advanced technologies & recommending the right solutions
- Tech support related to some common issues include - accounts disabled, authentication, Network & Wi-Fi, Desktop, Security, Remote working, BIOS, O365, Application support across hundreds of apps in production.
- Represents the service(s) across the organization
- Accountable for the successful resolution of medium and low problem
- Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers.
- Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to.
- Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
- Contributes to the technical governance of service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting
WHAT YOU WILL BRING
- 3-6 years of experience delivering technical support and delivering service in an enterprise ITIL environment.
- Certifications in ITIL / Microsoft (Good to have)
- Working knowledge of industry standard ticketing tools & basic understanding of network technology
- Experience in repairing/reinstalling MS office and basic troubleshooting knowledge of MS office products like word, excel, outlook etc.
- User Management through Microsoft Active Directory
- Experience in supporting & troubleshooting desktop, Laptops, Application & windows operating system related issue.
- Excellent written & verbal communication skills (must have)
- Tertiary qualification in a Technology discipline or related field
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
About Company
National Australia Bank (NAB) is one of the largest financial institutions in Australia, offering a wide range of banking products and services to individuals, businesses, and institutional clients. Headquartered in Melbourne, NAB provides services such as personal banking, home loans, business banking, wealth management, and insurance. The bank is known for its strong presence in the Australian market and has a growing international footprint. NAB is committed to driving economic growth, sustainability, and community well-being through its innovative financial solutions and customer-centric approach.
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