Analyst Onboarding Target Plus-1

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

The Onboarding team owns and drives critical early phase of the Partner lifecycle by project managing all onboarding activities to help Partners be successful on Target Plus platform. The team works closely with External Vendors, Integrators, Category Management, Acquisition and Item to ensure all partners added meet or exceed expectations of what it means to be a Partner selling goods on Target Plus.

The Analyst, Onboarding will help drive operational efficiencies and pipeline health improvements by coordinating and executing against process improvements, monitoring and reporting on Partner onboarding health and collaborating with key stakeholders.

His or her key responsibilities include:

Process Excellence: Execute and complete defined tasks to ensure partner is setup for success along the onboarding journey

Project Management: Build onboarding and integration project plans with Global Partners and collaborate with internal teams to successfully manage the execution of integrations, onboarding and self-guided training for new partners

Analytics and Reporting: Create dashboards and monitor Onboarding pipeline health by tracking business metrics and identifying trends and blockers. Analyze post-onboarding metrics (e.g, CSAT, productivity) to measure success and determine improvements to the onboarding journey

CFT Collaborations: Deep dive into problem areas and identify resolution of issues that may arise during the onboarding project with strong CFT collaborations. Special focus on Item set-up and item approvals as per TAT guidelines

ABOUT YOU:

• Four-year degree in related field
• 2+ years’ experience in customer success, project management, or onboarding & training
• Strong communication skills (verbal and written) with the problem-solving skills and operational excellence
• Strong knowledge on Data Analytics tools & Insights reporting to drive efficiency & SLA improvements
• Proven ability to manage details of a project such as determining milestones, highlighting status of project, managing risks, and driving resolution through personal action or accountability through others

Culture- https://india.target.com/life-at-target/belonging