Analyst III Infrastructure Services

Job Description:

Job Responsibilities

• Responsible for resolution of IT hardware asset record discrepancies and where appropriate, approving the bulk loading and updating of IT hardware asset related data into the IT asset repository.
• Ensure to follow the IT asset management policies, processes and procedures for each specific customer and is responsible for the quality of the IT hardware data, including all updates resulting from IMACD activity and bulk load requirements.
• Verify all necessary tools are in place and functioning properly. Make sure all necessary processes are documented. Show eagerness to learn and grow in a ITAM role.
• Ensure SLAs are met.
• Ensure metrics are green.
• Identify gaps between delivery team and delivery model capability and contractual requirements.
• Escalate, follow up and resolve any issue related with delivery gaps.
• Monitor activities and provide direction to the leveraged support team.

Basic Qualifications Entry level

• Typically, 0-2 years of work experience.
• A strong desire to gain experience in IT Asset Management.
• A continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications: Relevant certifications, such as CHAMP, CSAM, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.

Work Environment

• Work from Office is mandatory
• This job role requires to work in rotational / night shifts.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.