Analyst II Business Process Transactions

Job Description:

Job Summary:

We are seeking an experienced candidate who will be responsible for ensuring timely collection of outstanding debts Via calls, email and letters.

Key Responsibilities:

Collections Management

• Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts.
• Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures.
• Maintain accurate records of collections activities and customer interactions.
• Timely reminder letters to the customers

Dispute Resolution & Stakeholder Management

• Investigate and resolve billing disputes, deductions, and payment discrepancies.
• Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues.
• Negotiate payment plans with customers when necessary, ensuring compliance with company policies.

Reporting & Compliance

• Prepare daily, weekly and monthly reports on accounts receivable (AR) performance,

Key Requirements:

Education & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients.

Skills & Competencies:

• Excellent communication and negotiation skills.
• Ability to work under pressure, meet deadlines, and manage multiple priorities.
• Detail-oriented with strong problem-solving skills.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.