Analyst I ERP Package Applications

Job Description:

JOB SUMMARY:

We are seeking a talented and experienced (3-5 Years )Oracle CX Specialist with expertise in Oracle B2C Service Cloud (also called Oracle Right Now), to join our team who have handful experience in 24*7 Prod model support  using Oracle B2C Service applications.

JOB RESPONSIBILITIES:

• Ready to work in 24*7 Prod model support  using Oracle B2C Service applications .Interpret client’s issues, analyze their CX architecture, Handle live production Incident Management ,identify solutions and deliver effective solutions in a timely manner.
• Able to manage the customer expectations and manage situations during the issue-resolution process with the customer.
• Analyze client systems and processes and identify additional opportunities by proposing systems improvements and technological upgrades that are beneficial to the client’s business.
• Conduct formal workshops with the client to identify issues, gather requirements, displaying knowledge of the business environment in defining the customer’s needs.
• Viewed by customers as a trusted adviser.
• Coordinate with the product team (Oracle Vendor) to provide inputs for any Outages or for the future enhancement of the product.
• Good team player and have strong analytical skills.
• Self-motivated with a lot of energy and drive.

JOB QUALIFICATIONS:

• 3-5 years of experience in functional & technical domains in Oracle Service Cloud/RightNow. Handful experience in 24*7 model support for business systems through support and development, review and deployment solutions.
• Ability to troubleshoot live production issues for Oracle Service Cloud/RightNow applications and handle customer incident management within defined SLA using application like service now ,etc .
• Extensive experience in Oracle B2C Service Cloud implementation, customizations and support . Experience in developing Custom Scripts, Custom Processes (Event Handlers), BUI Extensions/Add-Ins, Business Rules, Configuration, Workflow/Workspace, Report Analytics, Knowledgebase, etc.

• Must be familiar with HTML, JavaScript, CSS, jQuery, PHP, .NET, ROQL, ConnectPHP.

• Must be familiar with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, External Objects.

• Experience with Custom processes, Engagement Engine Rules, .Net Addins and Customer portal implementations. Hands on experience with OSvC BUI release.
• Extensive experience with building integrations with Rest APIs and for integration with external systems
• Good understanding of overall Oracle technology. keep abreast with the product roadmap.
• Implement best practices in software development, including coding standards, testing, and documentation.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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