Analyst - Planning & Reporting
Dentsu
2 - 4 years
Bengaluru
Posted: 16/01/2025
Job Description
Manage External Client Reporting requirements and ensure timely & error-free delivery of reports to stakeholders.
Collaborate with Global Clients team & markets in collection & consolidation of External client reporting data.
Identify & implement improvement ideas for the External reporting process, thus achieving efficiency & adding value to the process.
Support the Client Services team as a backup for the Business As Usual (BAU) tasks & deliverables.
Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled & unscheduled deliverables.
Contribute towards continuous improvement program across the process.
Timely escalation of issues to Reporting Manager and providing action plan for resolution of issue.
The person is required to coordinate with people across geographies and should have good communication skills.
Job Description:
Role & Responsibilities
Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing & validating data, churning out reports and dashboards etc.
Collaborate with various markets, teams, Commercial teams and ensure timely submission of External Client reporting data.
Address user queries regarding External Client Reporting & establish rapport with local market users.
Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with Reporting Manager.
Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stake holders including dashboards, KPI reports and other key process metrics.
Drive process improvement and policy development initiatives that impact the function
Ensure error free execution of process activities and develop & implement aspects of quality compliance and accuracy attributes.
Contribute to team-meetings and brain-storming sessions.
Effectively manage escalations, develop back-up plan and focus on cross-training across the team.
Should be able to multitask between deliverables and day to day activities.
Professional Skills and Capabilities
B.Com /M.Com/ICWAI/MBA/semi qualified accountant with a minimum of 2-4 years of experience in BPO/KPO Industry handling Client reporting, Financial Planning & Analysis (FP&A) & Reporting.
· Strong communication & interpersonal skills.
· Should be a quick learner and out-of-box thinker.
· Good understanding of financial metrics and business structure, KPI reporting and analytics.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
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