Analyst, Incident Management

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.  EEO/AA/M/F/Disabled/Vets

Job Description :

Tasks

▪   Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.

▪   Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.

▪   2+ years’ experience in working under DC Operations Technology.

▪   At least 3+ years of experience as Incident Manager.

▪   Should possess good knowledge of Incident, Change & Problem management.

▪   Should have the understanding of the ITSM tool - SNOW

▪   Strong communication skills.

▪   Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.

▪   Strong team player and should generate enthusiasm among team members.

▪   Proactive approach to seek opportunities and handle challenges.

▪   Manages the process of innovative change / thoughts.

▪   Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.

▪   Should have understanding of the business issues and can think 360 degrees.

▪   Should be experienced in quality audits and sharing the feedback.

▪   Should have good knowledge of report creation and doing the trend analysis

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