Analyst, Forecasting

Job Title:

Job Description

Roles & Responsibilities:

• The Point of Contact for forecasting and budget planning
• Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
• Refines forecasting scenarios and generates final forecast
• Refines and capture data to be used as an input to the models
• Designs and develops forecasting scenarios
• Generate short term forecasts, incorporating business impacts
• Revise forecast based upon feedback
• Maintain process documentation and tweak as per requirement.
• Understanding on Time Series forecasting
• Understanding of WFM and Contact volume & AHT forecasting

Desired Skills:

• Highly skilled in Mathematical and Statistical modelling (R-studio, python)
• Experience in developing machine learning models like classification, linear/logistic regression.
• Knowledge on Excel & Power BI tools
• Ability of analyzing huge datasets
• Hands on experience of forecasting for large and complex attributes
• Analytical and good understanding of contact centre metrics
• Strong business acumen
• Should be a good communicator and a collaborator
• Strong Communicator and decision maker
• Core forecasting experience 0.6-2 years in a BPO/Contact center environment

Qualification: Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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