AM-Workforce Force Data Administration
Genpact
2 - 5 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Team Leadership:
Lead a team of analysts, ensuring timely and accurate processing.
Monitor team performance and provide coaching to enhance efficiency.
2. Documentation:
Maintain detailed and organized documentation of all case-related activities in accordance with internal policies and legal standards.
Prepare Case Summaries: Draft clear, concise, and factual case summaries to support HR decision-making and legal review if necessary.
Investigation Support: Assist in conducting internal investigations related to employee conduct or workplace concerns.
3. Compliance:
Ensure case management practices align with company policies, local labor laws, and ethical standards.
4. Reporting:
Generate periodic reports on case trends, resolution timelines, and compliance metrics.
Analyze trends and provide insights to improve operations.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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