AM-Talent Management / Advancement
Genpact
2 - 5 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Process Leadership & Team Coordination:
o Oversee and allocate daily workload for a team of 36 analysts supporting learning and PMS-related activities.
o Lead and mentor a team of learning analysts, ensuring high performance.
o Monitor team metrics and adherence to SLAs.
o Lead on the job training and knowledge transfers.
2. Learning Administration:
o Manage end-to-end administrative tasks within Learning Management System (LMS), including course creation, enrollment, session setup, and instructor coordination.
o Maintain and update training calendars and participant lists.
o Supervise end-to-end course setup, nominations, participant tracking, and closure in the Learning Management System
o Maintain and update process documentation.
o Conduct audits to ensure service delivery excellence.
3. PMS Administration:
o Support the performance review cycle setup in the PMS platform (e.g., Workday, SAP SuccessFactors, or client-specific tool).
o Assist in launching goal-setting, mid-year reviews, and year-end appraisal forms for different employee groups.
o Troubleshoot access and workflow issues (e.g., form visibility, manager hierarchy errors, locked reviews).
o Validate and reconcile employee performance data across systems to ensure data integrity and compliance.
o Supervise end-to-end PMS admin process to ensure adherence to quality.
o Maintain and update process documentation.
o Conduct audits to ensure service delivery excellence.
4. Data Management & Reporting:
o Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.
o Support client/internal audits with timely submission of required documentation and evidence.
o Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.
5. Communication Management:
o Provide timely responses to employee queries regarding system access, training assignments, or performance reviews.
o Document and escalate recurring issues or enhancement requests to system support or global process owners.
o Serve as the first line of communication with HR Business Partners, L&D leads, and performance management stakeholders across regions.
6. Process Enhancement:
o Identify gaps in the learning and performance admin process and implement enhancements.
o Leverage analytics to optimize learning and performance process
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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