AM-Talent Acquisition
Genpact
2 - 5 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Team Leadership & People Management
o Lead and mentor a team of recruitment and onboarding coordinators and analysts supporting end-to-end operations for retail hiring functions.
o Oversee task allocation, workload management, performance tracking, and professional development of team members.
o Monitor team performance metrics (TAT, quality scores, volumes), and share regular updates with the Manager.
2. Recruitment Operations Delivery:
o Develop and implement recruitment strategies to meet business needs.
o Collaborate with hiring managers to define job requirements and priorities.
o Ensure smooth execution of interview scheduling, job postings, candidate communications, and offer process support across high-volume retail roles.
o Drive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance.
3. Onboarding Process Management:
o Supervise pre-joining formalities, including document collection, verification, and background check initiation.
o Coordinate with third-party vendors and internal teams for BGV status tracking, escalations, and closure.
o Oversee onboarding platform updates (Workday, SuccessFactors, or similar) and Day 1 readiness, including employee ID creation and system access.
o Ensure compliance with onboarding checklists, SLAs, and documentation standards.
4. Stakeholder Management:
o Act as the operational interface for client-side HR and TA partners; participate in status calls and share trackers/reports.
o Manage exceptions or high-priority cases (e.g., leadership hires, delayed BGV, joining reschedules) and follow through to resolution.
o Communicate proactively with candidates and hiring managers on updates or required actions.
5. Reporting & Process Excellence:
o Maintain and review dashboards for key KPIs: hiring cycle time, onboarding readiness, documentation status, and candidate experience metrics.
o Conduct quality audits on team transactions and identify gaps or recurring issues.
o Drive improvements in SOPs, response templates, and process hygiene documentation.
o Provide inputs for automation, digital tool enhancements, and process optimization initiatives.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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