AMS Manager – SAP & Data Platforms

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Seasoned Application Maintenance Manager with over 10 years managing global support operations and projects across SAP S/4 HANA, SAP Datasphere, SAP HANA, and integration tools like HVR and Fivetran. Proven ability to lead multi-vendor teams, ensure SLA adherence, drive continuous improvement, and align IT support with business goals. Adept at stakeholder management, platform modernization, and service excellence delivery.

As a(n) AMS Manager you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact:

• Ensure seamless 24x7 application availability and performance across SAP and integrated platforms.
• Own the Incident Management, Problem Management, and Change Management processes following ITIL practices.
• Monitor and manage SLAs, KPIs, and OLAs; ensure service commitments are consistently met or exceeded.
• Manage batch jobs, data loads, and system health checks proactively across HANA, S/4 HANA, Datasphere, and connected environments.
• Lead resolution and root cause analysis for complex issues in: 
  • SAP HANA (performance, replication, upgrades)
  • SAP S/4HANA (OTC, Finance, PTP, MDM domains)
  • SAP Datasphere (data pipelines, harmonization, business semantics)
  • HVR / Fivetran (real-time/near real-time data replication)
• Oversee integrations between SAP and other platforms using ETL/ELT tools and APIs.
• Ensure security, compliance, and data governance practices across the application landscape.
• Act as the primary point of contact for business stakeholders, IT teams, and external vendors. Drive regular governance meetings, status reporting, and proactive issue/risk communication.
• Translate business pain points into technical solutions and coordinate with the delivery team for execution.
• Lead enhancements, rollouts, upgrades, and transition projects from legacy to modern platforms (e.g., from ECC to S/4HANA, from BW to Datasphere).
• Build project charters, timelines, resource plans, and risk mitigation strategies.
• Ensure seamless handover of project deliverables into steady-state AMS with proper KT, documentation, and SLA baselining.
• Manage teams balancing workloads and ensuring timely issue resolution.
• Mentor and guide L2/L3 support resources, enabling cross-skilling and performance improvement.
• Collaborate with third-party vendors for specialized support (e.g., HVR or SAP Product Support).
• Identify opportunities for AI/ML integration for anomaly detection, usage pattern analysis, or predictive maintenance.
• Maintain updated documentation including system configurations, runbooks, SOPs, RCA reports, and security audit trails.
• Ensure SOX, GDPR, HIPAA, or any regulatory frameworks applicable to the industry are adhered to in the system landscape.

Your Skills and Expertise 
To set you up for success in this role from day one, 3MHealth requires (at a minimum) the following qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related quantitative field or higher degree.

OR

• High School Diploma/GED from AND 8 years of Information systems / Analytics application Consulting experience

AND

In addition to the above requirements, the following are also required:

• 10 years managing global support operations
• 3 to 5 years of Team leadership in an operational management or leadership role within a data-focused team.
• 4 years of data analytics, data engineering, business intelligence, or related field experience
• Strong proficiency in SQL for data querying and manipulation.
• Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI).
• Solid understanding of data warehousing concepts (e.g., dimensional modeling) and platforms (e.g., Snowflake, Azure Synapse).
• Experience with ETL/ELT processes and tools (e.g., Informatica, Fivetran).
• Familiarity with cloud computing platforms (AWS, Azure, or GCP).
• Proven ability to troubleshoot complex technical issues and perform root cause analysis.
• Excellent understanding of data quality principles and data governance frameworks.
• Strong leadership, communication, and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders around the world.  
• Process-oriented mindset with a focus on efficiency, scalability, and reliability.
• Project management and Agile methodologies skills.

Additional qualifications that could help you succeed even further in this role include:

• 2 years with ML/AI, advanced analytics, or data science software
• Skills include: data engineering, Data Governance, Oral and written communication with senior leadership and front-line developers

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location:

• Remote

Travel: 5%

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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