Amdocs Optima Support Engineer

Job Title: Amdocs Optima Support Engineer

Experience: 4-10

Location: Noida

Shift: 24*7

Role Overview

We are seeking an experienced Amdocs Optima Support Engineer to support production operations, application maintenance, and billing execution activities within a telecom BSS environment.

The role will be responsible for ensuring platform stability, successful billing cycles, incident resolution, and ongoing application improvements while collaborating with cross-functional teams including CRM, mediation, integration, and network operations.

This position operates in a managed services model supporting critical telecom billing systems with strict SLA and operational performance targets.

Key Responsibilities

1. Production Operations Support

• Monitor and support Amdocs Optima production environments to ensure system stability and availability.
• Manage incident, problem, and change management activities in accordance with ITIL processes.
• Perform troubleshooting and root cause analysis for production incidents impacting billing and rating systems.
• Monitor and manage batch jobs, billing cycles, and scheduled processes using tools such as Control-M or Autosys.
• Perform log analysis, system diagnostics, and recovery actions for failed jobs or processes.
• Coordinate with infrastructure, database, and integration teams to resolve system issues.

2. Billing Operations Support

• Execute and monitor telecom billing cycles including rating, invoice generation, and reconciliation processes.
• Support billing validation, data corrections, and rerun activities when required.
• Investigate and resolve billing discrepancies, usage issues, and customer billing disputes.
• Ensure accuracy and completeness of billing outputs through validation checks and reconciliation processes.
• Support revenue assurance activities and assist in identifying potential billing leakage.

3. Application Maintenance & Support (AMS)

• Perform application configuration updates and minor enhancements within Amdocs Optima.
• Develop and execute data correction scripts and operational fixes when required.
• Support rate plan updates, tariff modifications, and business rule changes.
• Assist in application deployments, patch upgrades, and release validation activities.
• Maintain system documentation, knowledge base articles, and operational runbooks.

4. Monitoring & Performance Optimization

• Monitor system performance, batch cycle execution, and database performance.
• Support troubleshooting of billing cycle performance issues and long-running jobs.
• Assist in performance tuning and system optimization initiatives.

5. Collaboration & Reporting

• Work closely with development, QA, integration, and infrastructure teams to resolve system issues.
• Participate in daily operational reviews, incident bridges, and release planning activities.
• Provide operational status updates and reports related to incidents, billing runs, and system performance.

Required Skills & Experience

Technical Skills

• Experience supporting Amdocs Optima billing systems in a telecom environment
• Strong knowledge of telecom billing processes (rating, charging, invoicing)
• Experience with Unix/Linux environments and shell scripting
• Strong SQL and Oracle database troubleshooting skills
• Experience with batch job scheduling tools (Control-M, Autosys, or similar)
• Familiarity with incident management tools (ServiceNow, Remedy, etc.)

Telecom Domain Knowledge

• Understanding of BSS/OSS telecom architecture
• Knowledge of mediation, billing, CRM, and provisioning flows
• Familiarity with telecom data structures such as CDRs, usage records, and rating logic

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work in 24x7 operational support environments
• Strong communication and collaboration skills
• Ability to manage multiple priorities in a high-volume telecom environment

Preferred Qualifications

• Experience in large telecom billing environments supporting millions of subscribers
• Exposure to billing reconciliation and revenue assurance processes
• Familiarity with DevOps or automation tools
• ITIL certification or experience working within ITIL frameworks

Work Model

• Support production operations and billing cycles across multiple environments (DEV, SIT, UAT, PROD)
• Participate in shift-based operational support including weekend or billing cycle support