Amazon Connect Contact Center Engineer (AWS Developer)
Nexusnow.ai
2 - 5 years
Bengaluru
Posted: 05/02/2026
Job Description
Role Overview
We are seeking an Amazon Connect Contact Center Engineer with strong AWS development experience to design, implement, and support scalable, secure cloud-based contact center solutions for enterprise clients.
Key Responsibilities
- Design and implement Amazon Connect contact center solutions
- Develop contact flows, IVR, and routing logic
- Integrate with AWS services (Lambda, Lex, S3, DynamoDB) and third-party systems
- Build serverless solutions using Lambda and REST APIs
- Automate infrastructure using IaC (CloudFormation, CDK, Terraform)
- Monitor, troubleshoot, and optimize performance, security, and costs
- Collaborate with cross-functional teams and provide technical support
Required Skills
7+ years of IT Experience
- 2+ years of hands-on Amazon Connect experience
- Strong knowledge of AWS services and REST APIs
- Experience with Python / Node.js
- Exposure to IaC tools and AWS security best practices
- Understanding of contact center technologies (Telephony, VoIP)
Good to Have
- AWS certifications
- Experience with Lex, Polly, CI/CD, CRM integrations
- Agile/Scrum experience
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