AM - OTC - Gross Debit
Genpact
2 - 5 years
Hyderabad
Posted: 08/07/2025
Job Description
Responsibilities
Must have a strong understanding of Accounts Receivables process
Post daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis in order to ensure accurate maintenance of accounts receivable balances
Contact collections and business partners to obtain remittance details
Research and resolve misapplied and unidentified cash receipts in ERP
Identify and manually tag all customer remit discrepancies and short payments.
Undertake tasks as requested by the Team Leader that may involve testing and process improvement.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Maintain, prepare and distribute daily and monthly reporting to Supervisor, and other stakeholders
Meet the monthly productivity goals
Identify and reconcile payment differences, post short/over payments, deductions on account and partial payments and appropriately code all reconciling transactions
Utilize shared mailboxes and customer web portals to identify, retrieve and organize remittance details.
Additional Responsibilities
Collaborate with Quality team on performing process Audits as per the agreed sample size and agreed frequency
Act as a Subject Matter Expert/mentor/buddy and provide guidance/ support to the other team members
Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval
Review /update Root Cause Analysis (RCA) provided by the accountant and work with Client-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated
Identify anomalies, gaps in the process and explore potential opportunities for process improvement
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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