AM - Data Support

Job Purpose

We are seeking a highly skilled Assistant Manager Data Support who will play a critical role in supporting the Lead Data Support in managing reporting workflows, data analysis activities, and daily operational deliverables. This role is ideal for someone with strong hands-on experience in MIS/Reporting, excellent analytical abilities, and the capability to handle daily issue resolution while guiding analysts with best practice.

Role

• Manage the end-to-end reporting processes, including data extraction, transformation, and presentation.
• Ensure overnight MIS jobs, and dashboards run successfully; troubleshoot failures in SQL/Python.
• Distribute workload across 46 analysts, set priorities, and monitor SLA adherence.
• Interact with different teams (sales, risk, operations, credit, audit, product, etc.) clarify requests.
• Decide which requests need immediate delivery, which can be automated, and which should be declined/redirected.
• Effective management of business-critical support requests during late evenings / early mornings / holidays (beyond working hours)
• Hands-on debugging when issues arise in Python scripts, SQL queries, or dashboards.

Qualification & experience

• Bachelor's degree (Preferably in Computer Science, Information Systems, quant or related field but not mandatory).
• 4-6 years of relevant work experience in automated reporting and MIS

Essential skills

• Proficiency in SQL for querying and extracting data.
• Strong experience in Python for data processing and automation.
• Strong analytical and troubleshooting skills to fix issues related to data and reports.
• Effective communication and collaboration skills, with the ability to work closely with functional leads.
• Prior exposure to tech/data support in odd working hours.
• Strong project management and process optimisation mindset.
• Prior experience of working in BFSI/NBFC/Lending industry is plus.
• Knowledge of regulatory reporting and compliance is plus.
• Knowledge of BI tools (Tableau / Power BI) is plus.