AM-AP-T&E
Genpact
2 - 5 years
Gurugram
Posted: 03/08/2025
Job Description
Responsibilities
Perform process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions and deliver operational excellence
Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable
Align team goals and targets with that of the Customer
Be the primary point of contact for all the level 2 travel & expense query
Work with Clients to drive the activities efficiently and accurately
Guide the teams on Standard methodologies in the area of T&E
Should build, run and handle the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship
Responsible to establish and monitor the quality standards process metrics and methodologies. Work with the team to strategize quality initiatives and identify continuous improvement projects and setup plans for execution
Setting up and monitoring critical metrics, control indicators, measurement systems to ensure the smooth and successful service delivery of operational, business processes
Ensure client satisfaction and successful external & internal audits
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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