AM- AR Voice
Genpact
2 - 5 years
Noida
Posted: 3/5/2025
Job Description
Responsibilities
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Responsible for End to End contractual (SLAs, critical metrics) & internal metrics.
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Ensure smooth & surprise free operations and service delivery.
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Build a detailed succession plan for all Key/Critical roles.
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Drive employee engagement, agent growth, retention with low attrition; timely detailed one on ones, updated time keeping system (My time), Compliance.
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Accurate & timely MSS Alignments, Cost Code, Band mix
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Performance of account activities and management of senior and junior team members
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Financial responsibilities of various aspects of account related queries, Age analysis reporting, credit application approvals, manage customer specification claims
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Very good understanding on store admin support, cash application, credit management, collections including intercompany, sundry debtors, corporate, pre-legal & Legal
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New account credit application management (i.e., attain, review for completeness, risk assessment and cover and authorization.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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