AM - Customer care

Monitor team members and able to provide guidance whenever needed

Manage the flow of day-to-day operations

Build reports to update the company on the team's progress

Rapport building with the internal & external stakeholder

Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary

Ensure that the highest possible levels of customer service are delivered at all times

Assist the Manager as and when necessary to make the business run effectively and efficiently

Communicate clear instructions to team members

Graduation in any stream except B.Tech and Technical Graduation & Law

Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.