Alliance Manager Knowledge Management

About the Role

We are seeking a dynamic and detail-oriented professional who will be instrumental in ensuring the efficiency & effectiveness of organizational knowledge assets.

Responsibilities

• Managing and streamlining operational processes for KPMGs Strategic Platforms
• Collaborating with internal and external teams at a global and regional level across multiple diverse cultures
• Conceptualizing, designing and delivering PowerBI dashboards for key global business metrics
• Ensure effective senior stakeholder management by communicating approach, progress, and ideas
• Maintain high-quality of go-to-market documents
• Ensure adherence to internal reporting requirements
• Developing and implementing operational processes according to business requirements
• Managing and providing mentorship to junior team members, fostering a collaborative and high performing team environment
• Set up and build Intranet pages & publish communications with organizational updates
• Configure web parts to optimize user experience by continuous enhancements ensuring they serve as dynamic & accessible repositories
• Upload and update content regularly to ensure stakeholders have access to the latest information
• Centralized content request handling all content requests & managing dedicated channels
• Act as a key liaison, co-ordinate with diverse global stakeholders to collate, validate & integrate knowledge assets
• Resolve content discrepancies & ensuring consistency
• Implement & enforce knowledge governance frameworks & quality assurance protocols to maintain accuracy, relevancy & discoverability of published content
• Develop training materials & deliver sessions to stakeholders on content submission guidelines, portal usage & knowledge management best practices

Qualifications

• Proven experience in managing and administering SharePoint Online environments
• Proficiency to assist with content creation and editing with Adobe Photoshop
• Strong knowledge in Microsoft Office Suite
• Strong verbal and written communication skills to effectively engage with stakeholders and convey information clearly
• Excellent communication, leadership, and interpersonal skills, with ability to build relationships with stakeholders at all levels of organization
• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment
• Working to strict deadlines and flexibility in time management to adjust to different teams

Required Skills

• Strong skills in using Excel for data transformation, and analysis
• Demonstrated ability to organize and analyze complex datasets
• Proficient in working with data visualizations, preferably using PowerBI
• Strong understanding of project management methodologies and best practices
• High consciousness towards attention to detail; drive and commitment to deliver a high-quality service to the KPMG network
• Strong problem solving and decision-making skills, with the ability to navigate ambiguity and drive results
• Flexible and able to operate in the context of different cultures and personalities
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations without compromising on quality, and ethical standards and values

Preferred Skills

• Experience in knowledge management best practices
• Familiarity with content governance frameworks