AIT Manager Quality, Audits and Insights Team
Amazon
5 - 10 years
Hyderabad
Posted: 16/03/2025
Job Description
The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few.
We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals.
We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement.
You will drive a culture of self
- inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm.
You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources.
You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.
Key job responsibilities
· Manage team of 10
- 12 AIT QA SMEs.
· Lead and drive process improvements (short
- term wins) as well as process design / redesign (long
- term wins) efforts.
· Own end to end process transformation in Operations.
Continuously identify new opportunities which can be scaled across AIT functions
· Collaborate with the Tools team to implement process improvements
· Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
· Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
· Drive process standardization across the operations network for AIT.
· Develop mechanisms to surface known best practices across the AIT
Basic Qualifications
3+ years of employee and performance management experience.
Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts.
Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements.
Preferred Qualifications
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
3+ years of driving end to end delivery, and communicating results to senior leadership.
Experience defining program requirements and using data and metrics to determine improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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