AIT KMO Program Manager II, AIT
Amazon
5 - 10 years
Bengaluru, Hyderabad
Posted: 28/06/2025
Job Description
Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work
- from
- office policies.
Amazon.com strives to be Earth's most customer
- centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want
- low prices, vast selection, and convenience
- Amazon.com continues to grow and evolve as a world
- class e
- commerce platform.
We obsess over providing world
- class support to Sellers selling on the Amazon platform.
We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third
- party business partners better serve their customers.
The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs.
This role will be responsible for end
- to
- end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies.
• 6+ years of experience in program or audit life
- cycle management, preferably in knowledge management operations
• Bachelor's degree in related field or equivalent practical experience
• Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula
• Strong track record of using data and metrics to drive improvements and measure program effectiveness
• Excellent verbal and written communication skills with ability to engage multiple stakeholders
• Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis)
• Experience in instructional design and content development for global audiences
• Proven ability to work in fast
- paced, ambiguous environments and adapt to changing priorities
Preferred Qualifications:
• Industry certifications in instructional design, knowledge management, or project management
• Experience managing certified instructor programs
• Demonstrated expertise in learning management systems and content management systems
• Previous experience in audit operations or related field
• Experience with multiple learning methodologies and content delivery platforms
• Strong stakeholder management skills across all organizational levels
• Background in process improvement and operational excellence
The ideal candidate will be detail
- oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality.
They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment.
Key job responsibilities
Key Responsibilites
Program Management
• Lead end
- to
- end program onboarding and implementation
• Develop and maintain comprehensive SOPs for all audit programs
• Manage existing program learning needs and implement improvements
• Track and report on program metrics and KPIs
Learning & Development
• Design and develop learning curricula for new and existing programs
• Create and maintain training plans for global audit teams
• Manage and develop certified instructor program
• Implement innovative learning solutions beyond traditional training methods
Content & Communication
• Develop and maintain high
- quality content for global auditors
• Create effective communication strategies for program updates and changes
• Ensure consistency and accuracy of all program documentation
• Manage content lifecycle and updates
Stakeholder Management
• Partner with cross
- functional teams to identify and address program needs
• Build and maintain relationships with key stakeholders
• Provide regular updates on program status and improvements
• Influence stakeholders to drive program adoption and success
Innovation & Improvement
• Identify opportunities for program optimization
• Implement data
- driven improvements to existing processes
• Develop and execute strategic roadmaps for program growth
• Lead continuous improvement initiatives
Basic Qualifications
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non
- tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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