AI Lead Engineer- Insurance

Function: AI/ML Engineering Platform & Foundations Product AI MLOps AI Governance

Role Context

Newgens AIfirst lowcode platform powers insurance journeys across Life & Annuity, Property & Casualty, and Specialtyspanning underwriting, policy issuance/servicing, and claims. The Insurance vertical is doubling down on GenAI and Agentic AI to deliver faster, fairer, and explainable decisions with auditability at scale. You will lead the engineering of productiongrade AI/GenAI services and agentic automations that uplift risk assessment, claims adjudication, and customer communications on a secure, multitenant foundation.

Key Outcomes & Engineering Responsibilities

• Own a 1224month Insurance AI engineering roadmap across underwriting (L&A, P&C, Specialty), policy servicing, and claimsprioritized by business outcomes (STP, leakage reduction, TAT, loss ratio).
• Architect multitenant AI services (LLM/RAG, risk/price models, adjudication engines) with APIfirst interfaces, strong tenancy isolation, observability, and cost/latency SLOs; enable consumption by Insurance WorkDesk/agent portals and core ecosystems.
• Underwriting intelligence: ship services for submission ingestion, triage/prioritization, risk scoring, quoteacceptance prediction, and document summarization; integrate with rules engines and rating/policy admin systems.
• Claims AI: deliver FNOL intake automation, AI triage, fraud/risk detection, and explainable adjudication for Life, P&C, and Health; standardize salvage/subrogation subprocesses and omnichannel customer updates.
• Policy servicing & booking/binding: build GenAIassisted clause/wording libraries, template governance, and contract generation with makerchecker workflows and full audit trails.
• Agentic insurance journeys: operationalize multiagent frameworks (e.g., Underwriting Assistant, Claim Adjudication) with guardrails (input/output filters, grounding, policy catalogs) and humanintheloop controls.
• Document intelligence (IDP): embed classification, extraction, and redaction for applications, medicals, bills, loss evidence, and endorsements to reduce manual effort and errors.
• Customer communications: expose AI services that personalize and govern omnichannel communications (renewals, endorsements, claim letters) with template control and autoarchival.
• Ecosystem integrations: design adapters for core platforms (e.g., Guidewire, Duck Creek), CRM, and datapartner APIs; package deployables for marketplace motions where applicable.
• Establish insurancegrade MLOps/LLMOps: model/data registries, offline/online evaluations (grounding, fairness, leakage impact), CI/CD, bluegreen/canary rollouts, rollback, runbooks; incident/SLA management.
• Build, coach, and scale a highperforming team (applied science, ML/platform, evaluation & safety); drive design rigor, reliability, and measurable production impact.

Qualifications

• 1012 years total; 5+ years leading AI/ML engineering teams shipping production AI in insurance (L&A/P&C/Specialty) across underwriting, policy servicing, or claims.
• Systems design depth: multitenant AI services, vector/feature stores, streaming ETL, event architectures; observability and cost/performance optimization at scale.
• LLMs & decisioning: prompting, finetuning, RAG; explainable decisioning aligned to underwriting/claims policies; propensity, fraud, and pricesensitivity models.
• Document AI & IDP: OCR/ICR + layout models for medical records, bills, proofs; privacy/PII redaction; evidence packaging for audits.
• Domain fluency across Life & Annuity (policy issuance/underwriting, claims), P&C (policy booking/binding, claims), and Health (autoadjudication, preauth).
• Ecosystem experience with insurance cores/platforms (e.g., Guidewire, Duck Creek), CRM, and data providers.
• Stakeholder leadership and communication; ability to explain model/platform tradeoffs to executives, regulators, and customers.

Why Newgen

Build insurance AI on an AIfirst, lowcode platform with proven solutions across underwriting, policy servicing, and claims; leverage agentic automation and a strong integration ecosystem (Guidewire, Duck Creek, CRM) to deliver value fast.