AI Implementation Manager

Role: Senior Implementation Manager

About Sutra.AI

Sutra.AI is a rapidly scaling AI Enterprise SaaS platform powering data-to-decision transformations for mid-market and enterprise clients.

As we expand our delivery footprint, were seeking a Senior Implementation Manager who can elevate Sutras implementation workflows into a repeatable, productized delivery engine .

The Implementation Leader will own the operational excellence of all AI solution deployments - from data readiness and environment setup to model rollout and go-live assurance .

This is a senior execution leadership role that ensures our technical delivery remains world-class, predictable, and scalable .

You will lead a team of Implementation Managers and cross-functional contributors , partnering closely with Product, AI Engineering, and Value Enablement to turn every customer implementation into a success story and reusable product pattern .

You will report to the Head of Delivery with a dotted line to the CAIO , and be an integral part of Sutras Product Leadership Council .

Why This Role Matters

The success of Sutra.AIs product depends on the precision of its implementation .

This is a remote, detail-heavy execution role focused on managing the technical workflows involved in building AI-powered applications for our customers.

You will not be responsible for high-level strategy , executive relationship management , or value communication - your job is to run the technical implementation playbook with precision so that our AI apps are shipped successfully and on schedule .

Must-Have Qualifications

• 5+ years of technical project management experience, ideally in AI, data, or software development projects.
• Proven ability to run delivery projects with remote teams and distributed stakeholders.
• Familiarity with cloud deployment, data pipelines, APIs, and AI/ML workflows (you dont need to build, but you should understand dependencies).
• Experience working in agile or semi-agile environments .
• Strong communication skills - especially written updates, project tracking, and structured documentation.
• Highly organized with an ownership mindset - you keep things moving and follow through rigorously.

Required Experience Specifics

• Customer-facing delivery experience: Direct customer interaction during implementations.
• Multi-project management: Ability to manage 45 concurrent implementations (customer PODs).
• Crisis management: Experience handling production issues or failed deployments.

Key Responsibilities

1. Delivery Excellence and Workflow Ownership

• Lead Sutras standardized transformation playbook end-to-end - covering data integration, use case definition, AI model development, and deployment.
• Ensure structured, measurable implementation processes that deliver on-time, high-quality outcomes for every customer.
• Institutionalize best practices for delivery governance, QA, and release readiness .

2. Productization of Delivery Workflows

• Partner with the Product and Engineering teams to transform manual or human-in-the-loop (HITL) activities into productized features and automation tools .
• Continuously evolve the delivery playbook into a scalable digital framework that reduces time-to-live and increases repeatability.

3. Customer Implementation Leadership

• Serve as the operational bridge between customer goals and technical execution.
• Drive alignment between Solution Architects, Data Engineers, and Developers to ensure seamless handoffs and milestone tracking.
• Anticipate and resolve blockers before they impact timelines.

4. People and Process Leadership

• Build, coach, and manage a team of Implementation Managers capable of handling concurrent enterprise projects.
• Foster a delivery culture grounded in ownership, precision, and accountability.
• Implement performance metrics aligned with customer satisfaction, on-time delivery, and risk reduction.

5. Metrics, Reporting, and Governance

• Track and report delivery health across all accounts using structured dashboards.
• Define key performance indicators (on-time delivery rate, escalation count, time-to-resolution, customer satisfaction).
• Support executive leadership in quarterly business reviews and product strategy sessions .

6. Cross-Functional Collaboration

• Work closely with Product, Sales, and Customer Success to ensure alignment on customer commitments.
• Partner with AI Productization and Engineering teams to ensure seamless deployment pipelines.
• Participate in internal leadership meetings , providing data-driven insights on delivery operations.

Competencies

• Execution Leadership: Drives teams toward excellence under pressure while maintaining clarity and calm.
• System Thinking: Builds scalable workflows that connect technical delivery with productized value.
• Operational Rigor: Obsessed with timelines, structure, and measurable success.
• Communication Mastery: Translates between technical and business stakeholders with precision and empathy.
• Problem Solving: Anticipates issues, diagnoses root causes quickly, and implements sustainable fixes.
• Ownership Mindset: Treats delivery outcomes as core to Sutras reputation and customer impact.

Success Metrics

• 95% On-Time Delivery Rate
• < 10% Escalation Rate per Quarter
• 90% Customer Satisfaction (Implementation NPS)
• Time-to-Resolution: Avg. < 24 hours for blockers
• Reduction in HITL tasks through productization (Quarter-over-Quarter)

Role Logistics

Location: Remote / Bhopal / Noida

Reporting Structure:

• Reports to: Head of Delivery
• Dotted Line: CAIO
• Collaborates With:
• Product Management
• AI Productization
• Delivery Excellence Team
• Customer Success & Sales

Cadence & Collaboration

• Weekly Implementation Machine L10
• Weekly Product-Delivery Sync
• Value Enablement Sessions
• Customer SteerCo and Go-Live Reviews
• Daily Standups and Sprint Reviews