AGM - People Operations

Location: Gurgaon

Reports to: [Global Head HR Operations ]

Role Overview

We are seeking a seasoned operations leader to head critical HR services including Payroll,

Statutory Compliance, Insurance, HR Technology, Taxation, and Shared Services governance.

The role requires a strong blend of operational depth, regulatory expertise, stakeholder

management, and analytical problem-solving capabilities to drive process excellence and service

delivery at scale.

Key Responsibilities

1. Payroll & Taxation Governance

Lead end-to-end payroll operations ensuring 100% accuracy and timely disbursement.

Oversee payroll compliances including PF, ESI, PT, LWF, TDS, gratuity, bonus, and

other statutory obligations.

Ensure adherence to Income Tax regulations and employee taxation processes.

Manage audits, reconciliations, and statutory reporting.

2. Statutory Compliance & Risk Management

Ensure compliance with all applicable labour laws and statutory frameworks.

Liaise with government authorities and external consultants where required.

Lead internal and external compliance audits.

Build robust SOPs to minimize compliance risk.

3. Insurance & Benefits Administration

Manage group health insurance, GPA, GMC, and other employee benefit programs.

Drive vendor governance and renewal negotiations.

Ensure smooth claims processing and stakeholder experience.

4. HR Technology & Systems

Lead HRMS governance including payroll system integration.

Drive automation, process digitization, and data integrity initiatives.

Partner with IT for system upgrades and enhancements.

Ensure accurate data flow across platforms.

5. HR Shared Services Operations

Establish service delivery standards and SLAs.

Drive continuous improvement in HR service processes.

Monitor TATs, error rates, and process efficiency metrics.

Build scalable operational frameworks.

6. Stakeholder & Team Management

Partner with Business Leaders, Finance, Legal, and IT teams.

Lead and mentor a team of HR operations professionals.

Drive cross-functional collaboration and governance alignment.

Candidate Profile

1015 years of experience in HR Operations / Shared Services.

Strong expertise in payroll management, statutory compliance, and taxation.

Experience managing HRMS platforms and automation initiatives.

Prior experience in multi-location or large workforce environments preferred.

Strong understanding of labour laws and regulatory frameworks.

Proven experience in handling audits and compliance inspections.

Key Competencies

Strong analytical mindset with attention to detail.

Structured problem-solving approach.

High ownership and governance orientation.

Excellent stakeholder management skills.

Strong team leadership and people development capability.

Process-driven and systems-oriented thinking.

Preferred Background

MBA / PGDM in HR or related field.

Experience in retail / manufacturing / large workforce environment is an advantage.

Exposure to scaling operations in high-growth environments preferred.