Agentic Architect - Customer Support & Marketing Operations

Capgemini

2 - 5 years

Chennai

Posted: 03/11/2025

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Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleWe are seeking a visionary and technically adept Agentic Architect to lead the design and deployment of AgenticAI-powered architectures across our Customer Experience Center (CEC) and Operations Management (OM) blueprints. This role is central to enabling autonomous, intelligent systems that drive operational agility, customer satisfaction, and enterprise scalability.Architect and operationalize AgenticAI frameworks aligned with CEC and OM transformation goals.Define modular, scalable, and secure architectures for deploying autonomous agents across CX and operations workflows.Collaborate with blueprint owners, product teams, and engineering to ensure seamless integration of agentic systems.AgenticAI Design & DeploymentLead the design of multi-agent systems, including task orchestration, role assignment, and agent collaboration models.Implement agentic patterns using platforms like LangChain, AutoGen, CrewAI, or custom orchestration layers.Ensure agent safety, explainability, and compliance with enterprise AI governance standards.Marketing Operations:Own the end-to-end marketing operations strategy, including campaign planning, execution, and performance tracking.Optimize MarTech stack usage (e.g., Salesforce, HubSpot, Marketo) to drive automation, lead management, and ROI measurement.Partner with marketing, sales, and CX teams to ensure alignment of messaging, targeting, and customer journey orchestration.Implement data governance, segmentation strategies, and A/B testing frameworks to improve campaign effectiveness.Your ProfileProficiency in data visualization, predictive analytics, and MarTech platforms.Excellent communication, stakeholder engagement, and cross-functional leadership skills.Innovation & EnablementDrive innovation in agentic workflows, including self-healing operations, proactive CX interventions, and intelligent escalation.Partner with business and IT stakeholders to identify high-impact use cases and accelerate time-to-value.Mentor solution architects and engineering teams on agentic design principles and best practices.Required

Qualifications
:15+ years of experience in enterprise architecture, AI systems design, or intelligent automation.Deep expertise in AgenticAI, LLM orchestration, and autonomous agent frameworks.Proven experience in architecting solutions for CX transformation and operations optimization.Strong understanding of blueprint methodologies, especially BP_ICO_CEC and BP_ICO_OM.Proficiency in modern AI/ML stacks, cloud-native architectures, and API ecosystems.What you 'love about working hereYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

Agentic Architect - Customer Support & Marketing Operations

Capgemini

Job Description

About Company

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