Agency Manager-Collections Vehicle Finance

Business/ Financials (Only Relevant roles)

·         Planning & Strategy

o   Responsible of handling entire collection agencies operation

o   Onboarding of new agencies as per area portfolio in delinquency

o   Planning of allocation and proper distribution of portfolio with strong execution

o   Ensure the recovery targets are met across all buckets.

o   Driving collections of interest, bounce charges & other charges

o   Maintaining of account wise strong feedback mechanism

o   Drive collection strategy as per the portfolio and area understanding.

o   Driving settlements & repossession of vehicles as per targets.

·         Budgeting

o   To work on increasing the productivity

o   Need to work on cost to recovery ratio and ensure cost low at anytime

·         Manpower Planning & Sales Planning

o   Proper manpower planning as per portfolio in the given area

o   Plan agency/team wise targets to achieve the monthly targets

·         Core Function Areas of Responsibility(AORs)

o   Ensure proper allocation for agency teams and drive for productivity

o   Ensure regular field visits along with the agency teams for better control

o   Provide all necessary legal action support to agency to perform better

o   Ensure collection software utilization if any at the fullest extent

Customer (Both Internal & External)

·         Customer centric AORs

o   Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss

o   Ensure and maintain fair collection practice from agency staffs

·         Stakeholders interactions

o   Coordination with IT, Business, credit, vigilance, operations and collection back end teams

Internal Process

·         Compliance to SLA/Policies/Processes

o   Responsible and adhere to onboarding process as defined by the company

o   Periodic agency review and submit the report to seniors

About Company

Ujjivan SFB provides banking services to the unbanked and underbanked population in India. It offers savings, loans, insurance, and digital banking tailored for low-income segments. The bank promotes financial inclusion through a wide network of branches.

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