After Sales Service Specialist

Purpose of the Job :

• To Support After Sales of TSK Products, especially focussing on Accessories Business & also the Retrofits.
• Be the single point of contact for Regional FSEs & the TSK Factory (Japan) in handling the Service & Application issues.
• To maintain critical items (accessories & spares) in stock for immediate support / supply

Key Responsibilities & Accountabilities (Tasks & Deliverables):

• Collaboration and Coordination
• Work closely with regional and internal teams to streamline operations and communication.
• Consolidate regional requirements and coordinate orders for accessories, spares, and upgrade kits.
• Sales and Targets
• Focus on achieving monthly and yearly billing targets.
• Enhance lead generation and improve webshop quotation rates and purchase order (PO) conversion rates.
• Inventory Management
• Ensure fast-moving stylus and spares are maintained in stock to prevent delays in service and support.
• Technical Support
• Provide technical guidance to Field Service Engineers.
• Coordinate with Japan for support, especially in identifying necessary spares for issue resolution.
• Warranty and Customer Service
• Handle warranty issues for TSK products efficiently.
• Conduct customer visits to promote accessories and provide service support.
• Project Support
• Assist in TSK projects from component study to fixture concept development.
• Manage quotation submissions, PO follow-ups, and coordination with vendors.
• Upgrade Kits and CRM Management
• Perform I base forming and coordinate upgrade quotes, negotiations, and order bookings in CRM.
• Ensure advance payments and supply of upgrade kits to customers.
• Pricing and Documentation
• Maintain the price list for TSK spares and accessories.
• Stay updated on technologies and products to provide accurate technical guidance.

Requirements :

Education: Education: Must hold a Diploma / bachelors degree in Mechanical/Mechatronics.

Work Experience: 3~5 Years of Experience in Service Industry & if managed team is added advantage.

Other Skills: Presentable, Fluent in English & Hindi.