AES - Salesforce– Associate Consulting

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Salesforce Associate in Quality Assurance will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardize the growing QA practice. As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Experience with Salesforce Sales, Service, or Experience Cloud 

• Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc.) 

• Testing against feature stories (with or without defined requirements) 

• Documenting test results in a structured, detailed fashion 

• Able to prioritize defects focusing on the most important ones first 

• Filing detailed issue reports with clear repro steps 

• Browser/device testing, API testing 

• Developing QA plans for features or projects 

• Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA 

• Salesforce Administrator certification

• Knowledge on Chatbots and IVR are a plus

• Ability to comfortably speak to industry best practices and guide the client towards those best practices

• Experience in automation testing using any tool

• Assessing requirements or features to identify areas to test

• Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.

•  Adapting to and learn to work with different technologies and team contexts

• Communicating sensitively to different client/team norms and communication style

• Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements 

• Ability to explain the UAT testing process to the customer

• Perform thorough regression testing when bugs are resolved.

• Create test coverage documentation, test execution plans, and metrics reports.

• Create, organize, and maintain test plans, test suites, and test cases based on project requirements and acceptance criteria, and to identify and prioritize manual test cases for automation

 JD:
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues 
from strategy to execution. PwC Professional skills and responsibilities for this management level include 
but are not limited to:
Requirement Gathering: Collaborate with stakeholders to understand their business processes and 
requirements related to pricing, quoting, and product configuration. Conduct user interviews, workshops, 
and document analysis to gather comprehensive requirements.
Business Process Analysis: Analyze existing business processes and workflows to identify gaps, 
inefficiencies, and areas for improvement. Work closely with stakeholders to define and document 
optimized business processes that align with Salesforce capabilities.
Solution Design: Translate business requirements into a comprehensive functional design that leverages 
Salesforce functionality. Collaborate with Salesforce Architects and developers to ensure that the 
proposed solution meets business needs and aligns with best practices.
Documentation: Create detailed functional and technical specifications, user stories, process flows, and 
other documentation to communicate requirements and solution design to stakeholders, developers, and 
other project team members.
Configuration and Customization: Collaborate with Salesforce Administrators and developers to 
configure and customize Salesforce to meet business requirements. 
Testing and Quality Assurance: Collaborate with business users to conduct user acceptance testing and 
ensure that the solution meets the defined requirements.
Training and Support: Provide training and support to end-users on Salesforce functionality, processes, 
and best practices. Address user queries, troubleshoot issues, and provide ongoing support during and 
after the implementation.
Change Management: Collaborate with stakeholders to manage change and ensure smooth adoption of 
the Salesforce solution. Develop change management plans, conduct impact assessments, and 
communicate changes to end-users.
Data Management: Collaborate with data teams to ensure accurate and complete data migration from 
legacy systems to Salesforce . Define data mapping, cleansing, and validation requirements to ensure data 
integrity.
Knowledge on JIRA / Azure Devops / Service now.
Track project progress and ensure timely delivery of solutions
Ensure Salesforce implementations comply with industry standards and security protocols.
Possess strong communication skills to effectively convey complex technical information to non-technical 
stakeholders.
Work in a team environment that includes client interactions, workstream management, and cross-team 
collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date