ADS Product Tech Ops Analyst, Manager

Who we are looking for

The Alpha ADS TechOps Analyst is an Officer position. State Street Alpha Data Services organization is seeking a self-motivated individual to participate in the buildout, delivery, and ongoing support of the cloud services that underpin our managed data service offering.

The ADS TechOps Analyst will collaborate with technical and business members of State Street’s global ALPHA organization to support operational processes surrounding client onboarding, deployments and systems integration.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

The key aspect of this role is to co-ordinate with different teams for code deployment in client environments across multiple regions, get connectivity issues fixed, assist with user access requests and client onboarding.

Major Responsibilities:

• Support onboarding, testing and operations teams in ADS to deliver to clients on time.

• Helping with various activities like user access to systems, code deployments and systems integrations on the ALPHA platform.

• Keeping track of daily requests and managing them to closure.

• Sending timely updates and collaborate with engineering, architecture, application development, corporate systems, vendors / service providers, and various infrastructure and operations groups to standup, provision and troubleshoot connectivity for client environments.

• Work on creating config files in GitHub.

• Interface deployments using Talend Studio, TeamCity and CI/CD Pipelines.

• Raise tickets in JIRA, Service Now.

• Help with production deployments and making sure requires Change tickets and approvals in place.

• Executing DML snowflake scripts in client environments.

Education & Preferred Qualifications

• Minimum Bachelor's degree or above.

• Minimum 8 years of IT experience.

• Microsoft Azure Certification is a plus.

What we value

• 1-3 years working knowledge of IT architecture and related components for data sharing and file delivery.

• 3-5 years of experience working with infrastructure teams (networking, security, cloud services) as well as application teams on the delivery, access enablement and support of foundational and common cloud service capabilities.

• 2-3 years of experience with cloud based (Azure and Snowflake) data services.

• Prior experience with active directory entitlement solutions (e.g. Cloakware, Sailpoint or other third party).

• Knowledge of SQL, Enterprise Data Management and Data Warehousing principles, are all an advantage.

• Ability to thrive in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel and requirements continue to evolve.

• Effective communicator – can summarize succinctly and can provide details when needed.

• Team oriented – capable of working in a global setting.

• Strong Microsoft Office skills especially in Excel, Word, PowerPoint.

• Self-motivated, charismatic and able to influence others at all levels of an organization.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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