Adobe Campaign
Wipro
2 - 5 years
Bengaluru
Posted: 26/08/2025
Job Description
Adobe Campaign
Role Purpose
• Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer
• Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap
• Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.
• Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers
• Create customer, visitor and product audiences using segments and AI/ML powered segments
• Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud
and CRM systems
• Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers
• Develop custom applications, workflows and APIs to extend the platform as per customer needs
• Troubleshoot technical issues, debug and optimize performance of customer implementations
• Provide post go-live support, enhancements, maintenance and upgrades for customer solutions
• Conduct product training, knowledge transfer and share best practices
• Continuously track product updates and improve solution recommendations for evolving customer needs
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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