Admissions Manager- (Operations)

Position: Manager/ Sr. Manager Admissions (Operations)

Reports to: Head Admissions

Job Location: Delhi

Roles & Responsibilities

• Manage and streamline end-to-end admissions operations , including lead allocation, follow-ups, application processing, documentation, and query resolution.
• Oversee the call centre admissions workflow , ensuring timely outreach to prospective students/parents across UG/PG programs and maintaining high service-quality standards.
• Monitor counsellor productivity, call quality, and conversion ratios; identify gaps and drive continuous improvement.
• Develop and implement strategies to increase student inquiries and applications through effective tele-counselling, lead nurturing, and timely communication.
• Coordinate with internal teams (Marketing, Academics, IT, Finance) to ensure smooth pre-admission and post-admission processes.
• Plan and manage virtual and on-ground admissions events such as information sessions, open houses, webinars, and counselling camps.
• Ensure accurate reporting of daily/weekly/monthly admission metrics, including lead flow, funnel conversions, and enrolment status.
• Support relationship-building initiatives with schools, coaching centres, and key influencers by coordinating outreach activities and facilitating collaborations through the admissions team.
• Maintain high standards of customer experience through prompt query handling, escalation management, and process adherence.
• Assist the Head Admissions in driving admissions targets, operational planning, and policy/process updates.

Desired Profile & Skill Set

• Strong Relationship Development skills
• Reach in coaching centers networks in South India
• Excellent communication skills- both verbal and written
• Persistent and Diligent
• Open to travel

Eligibility:

• Bachelors Degree or equivalent
• Minimum 10-15 yrs in education industry or University setup
• Immediate joiners preferred

CTC Offered - 10 to 12 LPA

Interested & Eligible candidates can share their resume at directly at With the subject line as " Application for Admissions Manager (Operations)"