Admissions & Enrolments Manager, UNSW - Bengaluru Campus

Position Description

Position Title: Admissions & Enrolments Manager

Reports To: Chief Business Officer

Employment Type: Full-time

Position Summary

The Admissions & Enrolments Manager is responsible for leading the University’s admissions and enrolment functions, ensuring efficient, accurate, and compliant processes across the student lifecycle. The role oversees application assessment, admissions decision-making, offer generation, enrolment management, and associated compliance obligations. This role ensures a high-quality student experience by streamlining processes, providing strong leadership to admissions staff, and maintaining close working relationships with academic units, international offices, and external partners

Accountabilities

•Oversee end-to-end admissions processes for domestic and international students.

• Ensure timely assessment of applications, issuing of offers, and processing of acceptances.

• Manage entry requirement assessments, including academic equivalency, English proficiency, and eligibility checks.

• Ensure alignment with University policies, academic standards, and sector regulations.

• Lead the enrolment and re-enrolment processes each teaching period.

• Monitor student enrolment patterns, load forecasts, deferrals, and withdrawals.

• Coordinate enrolment reporting for internal stakeholders and regulatory bodies.

• Ensure accurate data entry and record-keeping in student management systems (SMS/CRM/ERP). 

• Ensure compliance with:

o University admissions policies o government reporting obligations

o international student visa regulations (if applicable)

o enrolment and load reporting requirements (e.g., HEIMS, TEQSA for Australia)

o data privacy, quality assurance, and audit frameworks

Maintain high standards of data integrity and documentation.

• Provide high-quality service to prospective students, applicants, parents, and partners

• Work closely with academic faculties, marketing, recruitment, international offices, student services, and IT.

• Support recruitment events, open days, webinars, and onboarding activities.

• Resolve complex admissions and enrolment queries and escalations.

• Oversee use and optimisation of student systems (SMS, CRM, workflow tools).

• Identify and implement process improvements to enhance efficiency and the student journey.

• Develop and maintain policy, procedural guides, and quality assurance documentation.

• Lead digital transformation initiatives to modernise admissions and enrolment workflows.

• Prepare regular reports on applications, offers, acceptances, and enrolment outcomes.

• Analyse trends to support planning, forecasting, and recruitment strategies.

• Identify risks and opportunities in the admissions pipeline and enrolment cycle.

• Provide insights to senior leadership, marketing, recruitment, and academic teams.

• Lead and mentor the Admissions & Enrolments team (officers, coordinators, assessors).

• Manage staffing levels, training, workload allocation, and professional development.

• Foster a culture of service excellence, accuracy, and continuous improvement.

• Promote cross-functional collaboration and strong communication.

Skill & Experience

• Bachelor’s degree in Education, Business, Management, or related field (required).

• Postgraduate qualification in Higher Education Administration or Business (advantageous).

• 5+ years’ experience in admissions, enrolments, student administration, or related University roles.

• Experience supervising staff and managing high-volume operations.

• Experience with international student admissions (if applicable).

• Experience with University student systems (e.g., PeopleSoft, Callista, Banner, SITS).

• Strong knowledge of University admissions, entry criteria, academic requirements, and enrolment processes.

• Understanding of compliance frameworks, government reporting, and quality standards.

• Excellent organisational skills and the ability to manage peak workload periods.

• Strong communication and stakeholder-engagement capability.

• High attention to detail and commitment to data accuracy.

• Ability to manage and motivate teams in a complex environment.

• Proficiency in student management and CRM systems.

Key relationships

• Chief Business Officer – for strategic direction, performance oversight and reporting.

• Academic Staff – for advice and consultation.

• Professional Staff – including student services, admissions, and learning support for student experience and academic administration.

• Industry and External Partners – for collaborative projects, guest lectures, and student engagement.

• Regulatory Bodies – including UGC and accreditation agencies for compliance and quality assurance.

For any queries related to your application, email at careers@daskalos.com.