Admissions Counselor

Job Title: Admission Officer cum Tele-Counsellor

Key Responsibilities:

• Tele-Counseling & Lead Conversion: Proactively call prospective students, understand their requirements, explain course details, and convert inquiries into enrollments.
• Student Advising: Provide career guidance, explain admission policies, eligibility criteria, and fee structures to students and parents.
• Inquiry Management: Handle inbound calls, emails, and walk-ins efficiently.
• CRM/Database Maintenance: Accurately log all interactions, update lead statuses, and generate daily reports in the CRM/LMS.
• Application Processing: Guide applicants through documentation, entrance tests, and the final admission process.
• Follow-ups: Maintain consistent follow-ups with leads to maximize conversion rates.

Requirements:

• Education: Bachelors degree in any field.
• Experience: 1-3+ years of experience in educational counseling, tele-sales, or customer support.
• Skills: Exceptional verbal and written communication skills (English and local languages), strong persuasion, interpersonal skills, and proficiency in MS Office/CRM software.
• Attributes: Target-driven, customer-oriented, and able to work in a fast-paced environment.

Key Performance Indicators (KPIs):

• Lead conversion rate (inquiries to admissions).
• Number of daily outbound calls/follow-ups.
• Accuracy of data entry in the CRM.

Contact :

Rahul Prajapati