Key Responsibilities:

Student Counselling:
Interact with prospective students via phone, email, WhatsApp, and video calls.
Understand student needs and recommend suitable online programs.
Provide detailed information about course structure, eligibility, duration, fees, and career prospects.
Admissions Support:
Guide students through the complete admission process from inquiry to enrollment.
Follow up with leads and maintain proper records on CRM.
Support students with application form filling, document submission, and fee payment.
Lead Management:
Handle inbound and outbound calls and convert leads into admissions.
Maintain daily logs of interactions and conversions.
Meet weekly/monthly targets for counseling and admissions.
Student Engagement:
Coordinate with academic teams for webinar scheduling, orientations, and onboarding sessions.
Provide pre-admission and post-admission support.

Key Skills & Competencies:

Excellent communication and interpersonal skills (English & Hindi mandatory; other regional languages are a plus)
Strong sales and persuasion skills
Good understanding of higher education and online learning platforms
Customer-service orientation
Self-motivated, goal-driven, and ability to handle pressure
Key Performance Indicator for calling in peak season 100/150 calls per day.

Admission Counsellor