Admission Counsellor

Company Description

Indian Educational Services (IES), established in 2008, is a leading provider of educational awareness and admission guidance for students. With a focus on scientific career counseling, IES utilizes scientifically approved methods to assess students' aptitudes, interests, and personalities to guide them toward suitable career paths. Headquartered in Bengaluru, India, IES operates branch offices across India and Nepal, including in cities like Kota, Kathmandu, Lucknow, Mumbai, and Patna. The organization is dedicated to empowering students and shaping their academic and career journeys.

Job Overview:

We are seeking a dynamic and motivatedFemale Admission Counsellor to join our team. The ideal candidate will play a critical role in guiding prospective students through our educational programs, ensuring a seamless admission experience while maintaining excellent client relationships. This role requires strong communication skills, the ability to meet targets, and a passion for helping students achieve their educational goals.

Key Responsibilities:

Understanding Company Services:

• Gain a thorough understanding of the services, programs, and offerings provided by the company.
• Stay updated on any new courses, initiatives, or policies to effectively communicate with clients.

Client Interaction and Counseling:

• Contact both new and existing clients to provide detailed information about our programs.
• Guide prospective students through the enrollment process and address any queries or concerns.
• Use a professional and empathetic approach to build trust and credibility with clients.

Database Management:

• Maintain and update the client database with accurate and comprehensive information.
• Track communication history and follow up as needed to ensure client satisfaction and engagement.

Sales and Conversion:

• Utilize a prepared sales script to handle inquiries and guide clients toward enrollment efficiently.
• Conduct voice-based counseling sessions with students, converting inquiries into admissions.
• Meet individual and team targets to support the companys growth objectives.

Relationship Building:

• Establish and maintain strong, long-term relationships with both new and existing clients.
• Provide personalized support to clients, ensuring a positive experience throughout the admission process.

Customer Service Excellence:

• Deliver exceptional service by addressing client questions promptly and professionally.
• Ensure adherence to company policies while maintaining a client-first approach.

Team Collaboration and Target Achievement:

• Work closely with a team of 56 members to achieve collective targets.
• Support colleagues and participate in team activities to enhance overall departmental performance.

Compliance and Professionalism:

• Follow all company rules, regulations, and guidelines.
• Maintain confidentiality and handle client information responsibly.

Skills and Qualifications:

• Strong interpersonal and communication skills.
• Ability to understand client needs and provide tailored guidance.
• Comfortable working in a target-driven environment.
• Strong organizational and time management abilities.
• Empathy, patience, and professionalism in client interactions.

Preferred Experience:

• Previous experience in admissions, counseling, or customer service is a plus.
• Familiarity with sales processes and CRM tools will be beneficial.
• Freshers can also apply.

Personal Attributes:

• Ready to handle targets and pressure.
• Motivated, energetic, and goal-oriented.