Admission Counsellor

About the Role:

DigiXL is seeking energetic and goal-oriented Admission Counsellors to drive student enrollments by managing leads, offering guidance, and converting inquiries into admissions. The ideal candidate will have strong communication skills, a consultative approach, and a passion for helping students make informed academic decisions while achieving enrollment targets.

Key Responsibilities:

Lead Management & Student Engagement

• Connect with prospective students via calls, WhatsApp, email, and other communication channels.
• Understand students academic background, career goals, and learning needs.
• Recommend suitable programs aligned with individual aspirations.
• Ensure timely, professional, and consistent communication at all touchpoints.

Sales & Counselling

• Present program features, benefits, career outcomes, and value propositions confidently.
• Handle objections related to fees, eligibility, curriculum, and placement support.
• Achieve daily, weekly, and monthly enrollment targets.
• Follow a structured counselling and conversion process to maximize success rates.

Follow-ups & Admissions Process

• Maintain regular follow-ups until final closure.
• Assist students with applications, documentation, and fee payment procedures.
• Ensure a smooth transition from inquiry to confirmed admission.

CRM & Data Management

• Update lead status, follow-up notes, and conversion details accurately in CRM systems.
• Track performance metrics and maintain data accuracy.
• Review reports to improve individual conversion performance.

Cross-Functional Coordination

• Coordinate with admissions, operations, and academic teams for seamless onboarding.
• Share student feedback and market insights to enhance lead quality and campaigns.

Market & Product Knowledge

• Stay updated on DigiXLs program offerings, pricing, scholarships, and promotional campaigns.
• Monitor competitor offerings and market trends.
• Continuously enhance product knowledge to improve counselling effectiveness.

Eligibility & Qualifications:

• MBA / Any Graduation / Diploma from a recognized institution.
• Freshers with strong communication skills are welcome.
• Experience in EdTech, Education Counselling, Tele-Sales, or Inside Sales is an advantage.

Required Skills & Competencies:

• Strong sales pitching and closing skills.
• Lead conversion and structured follow-up management.
• Objection handling and negotiation abilities.
• Familiarity with CRM tools.
• Excellent verbal and written communication skills.
• Strong time management and multitasking skills.
• Target-driven mindset with strong interpersonal skills.