| Job Description | |
| Position Title | Desktop System Engineer L1 |
| BAND | |
| Location | India |
| Department | Infra Support |
| Role Summary | As a L1 resource of his /her team, he /she: · Troubleshoot and problem solve workstation related hardware, Printer and software issues and escalate support issues to L2/L3 IT support teams or 3rd party vendors · Perform IT support to end users · Follow-up on user purchase and services subscription request · Provide video con fer ence support and troubleshoot
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| Key Responsibilities | |
| Technical Expertise | Functional · Active Directory account and group policy management · Basic networking concepts (TCP/IP, RDP, WiFi, VPN) · Provide Desktop engineering support · Perform capacity planning workstations and other IT equipment · Ability to observe control environment / risk management & compliance guidelines · Provide system support and perform, implement Security administration, Monitoring and Control
Technical · Hands-on experience on MS patching, Software delivery and Windows OS deployment tools on workstations · Good experience in managing Active Directory and Windows OS and Office Suite · Good knowledge of Windows troubleshooting · Good understanding and awareness of Incident management, problem management and change management · Proficient in identify issues efficiently and escalating to concerned teams |
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Shift/Oncall & Weekend Support
| General Shift - 8.00AM to 5.00PM
Oncall Support & Weekend Support - Not required . Public Holiday Support – Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays |
| Process & Tools | · ITSM tool- Service Now – Ticketing tool for INC/SR/Change/Problem tickets · Inhouse tools · Basic knowledge on ITIL Process & Practices |
| Educational Qualifications | · Diploma / Bachelor’s degree in Information/Computer technology preferred |
| Key Competencies: | · Minimum of 3 year relevant experiences as a System Engineer Experience · Good governance of processes · Ability to adapt to changes in shortest possible time. Flexibility to alternate or backfill around all sites and work within a shift pattern work rotation · Excellent analytical, problem solving, interpersonal and communication skills both written and verbal · Ability to work under pressure and multi-task · Strong team play |
Desktop Support