Desktop Support Engineer
Roles & Responsibilities:
- Knowledge on configuration of Operating Systems Laptops / Desktops.
- Knowledge on functional and technical support, troubleshooting and diagnosing hardware and software problems with laptops/Desktops.
- Troubleshooting all types of Hardware, software & Network LAN related issues where in providing good support for internal clients of the Organization.
- Installation and configuration of network Printers.
- Proficient in troubleshooting network and maintaining network.
- Performing Change management whenever rise a ticket
- Preparing Daily Reports, fortnight and Monthly reports
- Attend up-time calls and solve the issues at the earliest to meet the customer SLA
- Handling the escalations from the costumers
- Assembling, hardware up gradation troubleshooting.
- Windows maintenance, dual booting, upgrade & update the windows.
- Disk Management, partitions.
- Printer installation and troubleshooting.
- Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S, hard disk data recovery, Data copy, software & drivers installation.
- Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.
- Monitoring helpline portal in the core responsibility of all shift engineers and not a single ticket should get violated,